frequent questions

What currency are the prices I see on the site in?
All prices are in euros (EUR).

I just placed an order, when will it be shipped?
We do our best to ship items as quickly as possible. Please allow a production time of 4-7 days for your order to ship; Average shipping times are 7-15 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you do not have a tracking number after 7 business days, please email us at jehu_96_vega@hotmail.com.

I don't love my order, can it be returned? What if there is a problem?
We offer a 100% guarantee, if the product is defective or damaged. We give you 30 days to return it for a full refund. You must send it back at your own cost and once we have received the product, we will refund the full amount of your original purchase. Please include your name and order number on returned packages.
Please note: If your package is on its way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You can cancel your order without penalty! You must cancel your order before it is shipped. If the item has already been shipped, please use our easy returns system for a full refund.

I have entered an incorrect address, what should I do now?
If you have misspelled or auto-filled an incorrect address, simply reply to your order confirmation email and confirm. Once you verify if the given address is incorrect, please notify us by email at jehu_96_vega@hotmail.com. If the address given is incorrect, we can change it to the correct one within 24 hours. No refund will be made after 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we ship worldwide from different fulfillment centers depending on your location. Average shipping time is 7-15 business days.

I have a question that was not answered, can you please help me?
Absolutely! We are here to help you beautify your home. Please email us at jehu_96_vega@hotmail.com and we will be happy to help you in any way we can.
We receive a large number of emails, so if you want a quick response, please attach your order number and explain the problem clearly, thank you.